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Walkthrough
FULL WALKTHROUGH
Five Use Cases. One Platform.
Every Customer Interaction.
Built on LangChain + Azure AI Speech — VoiceLatex deploys intelligent agents for CX, support, lead qualification, appointment booking, and recovery. Every conversation automated.
AI Agents
4 AI Agents
Langchain
LangChain Orchestration
Azure Speech
Azure AI Speech
TRAI
TRAI & RBI Compliant
Latency
< 200ms Latency
THE AGENT SUITE
Five Use Cases. One Platform.
Each use case deploys purpose-built AI with its own logic, voice persona, and channel strategy — powered by 4 core agents.
Cart
VOICE + WHATSAPP
Cart Recovery Agent
Detects abandoned carts and calls the customer within minutes. Listens to objections, offers a discount, and sends a one-tap checkout link mid-call.
E-commerce
Outbound
Cart Recovery
green-arrow
Up to 34% carts recovered
Support
VOICE + WHATSAPP
Customer Support Agent
Handles inbound support calls — order queries, return requests, delivery updates — without any human intervention. Routes complex cases to live agents with full context.
Support
Inbound
CX
green-arrow
87% first-call resolution
Lead
VOICE + CRM SYNC
Lead Qualification Agent
Calls new leads in under 60 seconds, runs through your BANT criteria consistently, scores each lead, and syncs everything to your CRM automatically.
Sales
Outbound
Lead Qual
green-arrow
3× faster than human SDRs
Appointment
VOICE + CALENDAR
Appointment Booking Agent
Answers every inbound call, checks your live calendar, books the appointment in real time, and sends WhatsApp reminders to cut no-shows.
Healthcare
Clinics
Salons
green-arrow
48% fewer no-shows
NBFC
VOICE + UPI LINKS
Loan Recovery Agent
Contacts overdue borrowers empathetically, presents repayment options, and sends a UPI payment link mid-call. Fully RBI and TRAI compliant.
NBFC
Collections
D0-D60
green-arrow
40% recovery on D0-D30
Custom
Custom Agent
Build your own agent for any use case with our no-code Agent Flow Builder.
Question
YOUR SETUP — DONE ONCE
Three Simple Steps.
No developers needed. Connect your platform, configure your agents, and go live in under an hour.
square-iconConnect Your Platform
01
Configure Your AI
02
Go Live
03

Connect Your
Platform

01

Install the VoiceLatex plugin for your store, clinic system, or landing platform — or drop in a one-line webhook URL. Zero dev work needed.

NBFC
Collections
D0-D60
window frame
Store
Clinic
Landing
Retail & point of sale
Voice-tag inventory, ring up sales, and log returns hands-free at the counter.
npm install @voicelatex/pos
Webhook URL
Paste this into your platform's webhook settings.
https://hooks.voicelatex.ai/
DIVISION OF WORK
You Set It Up. AI Does the Rest.
No developers needed. Connect your platform, configure your agents, and go live in under an hour.

You Do (Once)

monitor-iconConnect your platform once
monitor-iconConfigure tone, script & goals
monitor-iconReview outcomes on dashboard
monitor-iconCollect the results

AI Does (Forever)

monitor-iconMonitors every trigger 24/7
monitor-iconCalls every customer by name
monitor-iconHandles every conversation live
monitor-iconSends action links mid-call
PLATFORM ARCHITECTURE
Under the Hood
Two purpose-built layers power every agent — a LangChain Agent Flow Builder for intelligence, and a proprietary Voice Layer on Azure AI Speech for delivery.
Agent Flow Builder
POWERED BY LANGCHAIN
Agent Flow Builder
Agent flow orchestration — where every agent's intelligence lives
chain-icon
LangChain Core
Manages conversation memory, intent chaining, and multi-step reasoning across the full call duration
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Branching Logic
Dynamic decision trees that adapt to objections, confirmations, and customer intent in real time
intent-icon
Intent Detection
Identifies what the customer means — buy, reschedule, pay, escalate — and routes accordingly
context-icon
Context Memory
Remembers cart items, loan amount, and appointment history — never asks the customer twice
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Trigger Integration
Listens to CRM events, webhooks, and schedules to know exactly when each agent should act
no-code-icon
No-Code Builder
Configure agent behaviour, script tone, and outcome logic from the dashboard — zero engineering needed
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OWN VOICE ENGINE • AZURE AI SPEECH
Voice Layer
Real-time voice calling — what every customer hears and responds to
azure-ai-speech-icon
Azure AI Speech
Enterprise-grade neural TTS and STT with 99.3% recognition accuracy across all languages
own-voice-icon
Own Voice Engine
Proprietary infrastructure for custom agent personas, branded tone, and call routing
latency-icon
Sub-200ms Latency
Full pipeline — from trigger to voice — completes in under 200ms for completely natural conversation
indian-language-icon
6+ Indian Languages
Hindi, English, Tamil, Marathi, Bengali, Telugu — accent-aware synthesis for every regional market
custom-voice-icon
Custom Voice Personas
Name your agent, set its voice, tone, and speaking style to match your brand identity precisely
trai-icon
TRAI-Registered Infra
SIP calling infrastructure with intelligent retry logic, DND pre-scrub, and compliant call scheduling
BEHIND THE SCENES
The AI Flow — For Every Use Case
Select a use case to see exactly how each agent handles it — from trigger to outcome, step by step.
Cart
Cart Recovery
Support
Customer Support
Lead
Lead Qualification
Appointment
Appointment Booking
Appointment 2
Appointment Booking
01
Cart Abandonment Detected
A customer leaves without completing checkout. The webhook fires instantly, capturing their name, phone number, and every item in their cart.
02
Customer Context Prepared
AI enriches the call brief with cart value, specific products, purchase history, and best time to reach — every detail ready before dialling.
03
AI Places the Call
VoiceLatex AI dials with a warm opening — 'Hi Priya! I noticed you left a few items in your cart at StyleBazaar. Got a moment?' Natural, not robotic.
04
Two-Way Conversation
AI listens to objections, answers delivery or return questions, and offers personalised discounts — guiding the customer toward completing checkout.
05
Order Recovered
Customer confirms on the call or receives a one-tap checkout link via SMS — completing their purchase while still on the phone.
06
WhatsApp Fallback
If the call goes unanswered, a personalised WhatsApp message with the cart link fires automatically. No cart left behind.
TRUST & COMPLIANCE
Built with Responsibility
Every interaction VoiceLatex AI handles is built on transparency, consent, and genuine respect for the customer — protecting both your brand and their experience.
TRAI Registered
DND Compliant
ISO 27001
Data Encrypted
Code UI Background
CheckOnly calls opted-in customers with explicit consent
CheckDND registry scrubbed before every single dial
CheckClear AI disclosure in every call opening
CheckInstant opt-out with a single word from the customer
CheckZero storage of call audio on third-party servers
CheckFully transparent — the AI always identifies itself
Cart Recovery
Customer Support
Lead Qualification
Appointment Booking
StyleBazaar
Just now • Cart Recovery
Hi Priya! 👋 You left something behind — a Kanjivaram Silk Saree (₹4,050 total). Ready to complete your order?
Delivered
Sent automatically after a missed call
BACKUP CHANNEL — ALL AGENTS
Never Miss a Conversion
If any agent call goes unanswered — cart recovery, support, lead qual, appointment, or loan — a personalised WhatsApp message fires automatically with the relevant action link.
  • Sends automatically — no manual trigger
  • Personalised to the specific customer context
  • One-tap action link for every use case
  • Respects opt-out preferences